The gopro rep advised me to copy those three files from the UPDATE folder in downloads into the empty UPDATE folder on the SD card. It unzipped into a file called 'UPDATE' with three files inside named: Then I clicked on the compressed zipped folder that I had downloaded and told it to unpack itself in the downloads folder. The gopro customer service rep advised me to create a new folder on the SD card and name it 'UPDATE.' (This step was not strictly necessary, as I could have dragged it from downloads, but she was being careful to avoid me dragging the zipped file by the same name). While the file was downloading, I took the SD card out from the camera and stuck it into my laptop SD slot.

The update file is a compressed zipped folder called 'UPDATE,' and I downloaded it into my downloads folder in my computer. If you pick Windows OS it will bring you to the update download page and click on 'Download update' button. Go on the gopro website and scroll all the way to the bottom where it says, ' Update your camera manually' You can select your operating system, either MacOS or WindowOS. Finally I called gopro and a gentle patient lady named Mira walked me through the steps of how to update the firmware in the camera to enable it to pair with the quik app in my smartphone. I tried every combination of holding down the buttons together or separately, for long presses or short and nothing I did would make the camera go into pairing mode. The youtubers just charged their camera up and then held down the power button for three seconds and they could tell that their phone had gone into pairing mode by the bluetooth symbol that appeared in the LCD screen.įor some reason my camera would not go into pairing mode. On the front of the camera you will find the camera lens and a black button, called the power button.

On top of the camera you will find the LCD screen and a red button, called the shutter button. The hero 11 mini has a tiny LCD screen and two buttons. The youtube videos I watched showed the person unboxing their hero 11 mini, charging the battery up and then pairing the camera with the quik app on their smartphone. This is the story of how it worked for me: I needed to manually update the firmware by following the directions on the gopro website. I am posting my solution in case someone else has the same problem.

After watching a dozen unboxing/setup youtube videos and searching every forum I could find for three days, I finally figured out why my new gopro hero 11 mini was not able to pair to the quik app in my android phone.

Gopro 8 transfer to mac